Frequently Asked Questions
Everything you need to know about shopping with Nerova.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Nerova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times and fees vary depending on your location and will be calculated at checkout.
How do I contact customer support?
Our support team is available 24/7 via email at support@nerova.com or through the live chat feature located at the bottom right of our website.